Shipping policy
Shipping Policy
Thank you for shopping with G•BALL.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you’ll receive a confirmation email with tracking information (where available).
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Free standard shipping is available on orders over $100 CAD (before taxes, after discounts) within Canada.
Free local delivery may be available within select areas of Edmonton. If eligible, this option will appear during checkout.
Delivery Times
Estimated delivery times begin once your order has been shipped and may vary depending on your location.
Typical delivery estimates:
- Canada: 2–10 business days
- United States: 7–14business days
- International: 14-28 business days
Delivery times are estimates only and are not guaranteed.
Tracking
Tracking information will be provided once your order has been fulfilled.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Delayed Shipments
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package is significantly delayed or appears lost, please contact us at support@gballapparel.com, and we’ll do our best to assist you with the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged product
- Photos of the packaging (if applicable)
We’ll review the issue and work to resolve it as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us at:
gballapparel@gballapparel.com